Which Record Counts?: Choose the Source of Record, Control Changes, and Keep Copies From Drifting Apart - Archer Moore

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The Exception Manual: Log Edge Cases, Recover Worker Knowledge, and Decide When to Write a Rule, Use Judgment, Escalate, or Refuse - Archer Moore

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Own Your Service Area - Bennett Delaney

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Do More Deals Strategically - Brad C. Boice

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SuperLearning Made Simple - Brian Tracy

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Where Decisions Live: Designing the Architecture That Organizations Navigate By - Darrell Bilbrey

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